From:                              route@monster.com

Sent:                               Monday, October 24, 2016 11:02 AM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: Network ADMIN ccna

 

This resume has been forwarded to you at the request of Monster User xapeix03

Shanay Long  Last updated:  10/18/16

Job Title:  no specified Company:  Apeiron, Inc. Rating:  Not Rated Screening score:  no specified Status:  Resume Received Hampton, VA  23669 US Mobile: 757-235-4844    slong16@msn.com Contact Preference:  Email Quick View Links: Resume Section Summary Section

 

RESUME
Resume Headline: Shanay Long - Application Programmer / System Admin Resume Value: u4guzhcaz5z7y3kk

 

Shanay Long 101 Parkway Dr., Hampton, VA 23669 Cell: 757-235-4844 • slong16@msn.com http://www.linkedin.com/pub/shanaysha-long/8/595/896     Multifaceted technical career with 7-year track record of supporting enhanced operational performance. Technically sophisticated professional combining advanced knowledge and hands-on experience in systems and network administration within diverse operational platforms. Highly committed to addressing organizational needs through effective implementation, management, and upgrade of technical resources with a strong focus on system, database, and network administration. Robust communicator with all levels of staff and client, supporting individual needs and ensuring the proper troubleshooting of technical issues in a timely manner. Equipped with Active Security Clearance.

Platforms:

Windows XP / 2003 / 7 / 8 / Server 2003 & 2008

Tools:

SQL, Microsoft PowerShell, VBA, XML, Python, Tandberg, Polycom, SharePoint 2010, MS Active Directory 2003, 2008, & 2010, Exchange Server 2003 & 2008, Public Folders, File Servers, PMO System Servers, Active Directory Domain Controllers, MS InfoPath, Visio, Adobe Photoshop, Unicenter, Windows Server 08, MS Office 2010, Adobe, Microsoft Access, HP Components, Anti-Virus Software, COTS, AutoCAD, BMC Remedy, Heat, Dameware, Remote Access, Outlook, BlackBerry, Hirens, Agile Client,SCCM Remote Client, SCCM deployment, ActiveRoles Server (ARS), DataCard, ActivClient, HTML, Microsoft OCS, System Center Configuration Manager (SCCM), MS Exchange 2003, Firewalls, Switches, Agile Client, Citrix, VMware knowledge, C2PC, Tumbleweed Desktop Validator, LOTUS, Tumbleweed Desktop Validator, McAfee Enterprise Vault

Chipton-Ross Inc, Newport News, VA

Information Assurance Automation Scripter (2/2016 – Present)

Technical Scope: SQL, Windows PowerShell Scripting, Visual Basic, DISA STIGs, Patch Analysis, XML, SQL Database, SQL Server Reporting Services, DIACAP, RMF

Building Scripts for Automation of Documentation, Calculating Objects within Documentation, Modification of Documentation, Read/Parse/Break/Fix of Existing Scripts, AOC WS

Key Achievements:

§ Create scripts as needed (PowerShell, VBA).

§ Managed and updated SSMS.

§ Managed and Updated SQL Server Reporting Services.

§ STIG/Checklist/Patch analyzing.

§ Learned new technologies (ACAS, ACE).

§ Help automate, calculate, and repair documentation.

§ As requirements change such as processes, quality enforcements, terminology, etc., I modify the pre-existing scripts to meet the requirement.

§ Follow through with request from all parts of the information assurance department to have a process automated through programming.

 

Logistics Solutions Group, Camp Arifjan, Kuwait

Senior LAN/WAN Technician/ VTC Coordinator(10/2013 – 2/2016)

Technical Scope: SharePoint 2010, HTML, xHTML, Active Directory 2003 & 2008 / GAL, Accounts Management, Workstation Management, PowerShell Scripting, Citrix knowledge, VTC Coordination, Tanberg troubleshooting, Group Policy Administration, and SCCM.

Provide the expert maintenance of electronic helpdesk SharePoint database in addition to tackling as well as escalating a wide range of IT issues on NIPR, SIPR, and CENTRIXS networks. Resolve connectivity and account problems, manage user accounts / access, and ensure compliance with local network policy. Deliver quality support services to clients, communicating issues and cultivating productive relationships.

Key Achievements:

§    Utilized PowerShell scripting to administer user account, push software and active directory properties.

§    Coordinate video conferences involving colonels & generals.

§    Extensive experience with Active Directory, Group Policy and DNS.

§    Ensure VTC are connected and operational.

§    Act as a bridge for other VTCs to connect to.

§ Positively impacted operational performance through timely and effective resolution of technical problems / inquiries.

§ Maintained superior levels of client satisfaction and retention through continuous delivery of top-quality services / support in a timely manner.

§ Minimized system errors and discrepancies through implementation of upgrades and patches, software / hardware, and new products / equipment.

Lockheed Martin, Bagram, Afghanistan

Electronics Technician (10/2011 – 8/2013)

Technical Scope: Java, Adobe, SharePoint, Remedy, HTML, CSS, Active Directory 2008, NIPR, SIPR, CENTRIXS, Network Connectivity, Cisco Switches / Routers, IT POC, and Backup / Restore Solutions, and Tandberg Video Teleconferencing.

Performed periodic update, promoted utilization, and supported search / indexing on SharePoint platform. Performed system troubleshooting, preparation of test environment, and implementation of client workstation patches, security fixes, and service releases. Delivered user support in the areas of laptops / desktops, VoIP / analog phones, software applications, and LAN / WAN network connectivity. Troubleshot Cisco switches / routers. Conducted backup and restoration of user profiles / data.

Key Achievements:

§ Supported the operations of military staff from generals to lower-ranking personnel.

§ building and deploying Windows based products such as Windows Server 2008 R2 and Windows 7 in a domain environment.

§ Enhanced online communication and data sharing by orchestrating design, development, troubleshooting, debugging, configuration, and maintenance of external website.

§ Facilitated communication of wireless requests with the development of an offline user website.

§ Completed access directories on shared drives, hardware / software upgrade services, email administration, training, Active Directory administration, and development / maintenance of organizational unit (OU) containers.

§ Expertly created interactive Adobe documentation utilizing Java.

TEKsystems / USAR Data Center, Peachtree City, Georgia

Network Operations Analyst / Exchange Administrator (11/2010 – 10/2011)

Technical Scope: Exchange 2003 / 2010, Powershell Scripting, CA Spectrum, CA ARCserve Back, NIPR, StorageTek L700e, BES Server Administration 5.0.2, CA Unicenter Service Desk, Active Directory 2003 & 2010, TCP / IP, Public Folder, Alarm and Application Monitoring System, Vista NT Backup, and Dameware.

Developed and updated Standard Operating Procedures (SOPs) and drove efforts to ensure 24/7 desktop support while directly reporting to Data Center IT Operations Director and IT Manager. Provided overall management of NOC processes / procedures. Assisted field operations team in 24/7 rapid response. Functioned as Exchange Administrator in charge of accounts and security. Monitored servers and additional network devices, restored encrypted data as needed, tracked incidents and supported resolution, configured / maintained Active Directory, and monitored mail servers.

Key Achievements:

§ Provide Tier 2 and Tier 3 troubleshooting and resolve issues within the Exchange environment

§ Manage and consolidate distribution group

§ Administered exchange accounts; troubleshot email and network issues

§ Restore mailboxes as required; Provide support in migrating emails

§ Pushed DoD security patches and updates in a testing environment

Blackstone Tech Group / DHS Contract, Arlington, Virginia

Assistant IT Support Site Lead / Senior Desktop Support Agent – Tier 2 / 3 (9/2009 – 9/2010)

Technical Scope: COTS software support, Active Directory / GAL, BMC Remedy Database, Remedy, etc.

Coordinated technical team supporting over 200 users (system installations, user backup / restore, client training, LAN server support, and SLA compliance). Liaised with and generated detailed performance reports to management focused on IT customer support services.

Additional roles include IT Helpdesk Technician – Tier 1 / 2 for Milvets System Technology / DoD Contract (2009 – 2010), and Graphic Design / Website Developer / Office IT Assistant at Norfolk State University (2006 – 2008)

Technical References: Available Upon Request